Client Portal Quick Start Guide

Welcome

Welcome to the new Armada IT Client Portal.

The portal provides a secure and convenient way to manage your services, billing information, account details, support requests, and orders from a single location.

Portal URL: https://shop.armadait.ca

 

Getting Started

Step 1: Set Your Password

Your account has already been created in the Armada IT Client Portal using your email address. To access your account for the first time:

  1. Visit https://shop.armadait.ca
  2. Click Login in the top-right corner.
  3. Select Forgot Password.
  4. Enter your email address (this is also your username).
  5. Follow the instructions sent to your inbox to create a new password.
  6. Login and set up two-step authentication (MFA)

If you do not receive the password reset email, please check your Junk or Spam folder. If you still do not receive an email, please contact us at [email protected], and we will look into your account further.

Step 2: Log In

Once your password has been created:

  1. Visit https://shop.armadait.ca
  2. Click Login in the top-right corner.
  3. Enter your email address and password.
  4. Click Login.

After signing in, you will be taken to your Dashboard.

Dashboard Overview

Using the navigation tabs at the top of the portal, you can:

✅ View Products & Services

✅ Review and Pay Invoices

✅ Update Account Details

✅ Submit and Track Support Tickets

✅ Place New Orders

Products & Services

To view your services:

  1. Select Products & Services.
  2. Choose a service from the list.
  3. Review service details and information.

Depending on your services, additional self-service options may be available.

Invoices & Billing

To view or pay invoices:

  1. Select Billing.
  2. Review current and previous invoices.
  3. View payment history.
  4. Pay outstanding invoices online.

Managing Your Account

To update your account information:

  1. Select My Account.
  2. Review your contact information.
  3. Update any required fields.
  4. Save your changes.

Please keep your contact information up to date so we can communicate important service and billing updates.

Support Requests

Submitting a Support Ticket Through the Portal

  1. Select Support.
  2. Click Open Ticket.
  3. Choose the appropriate category.
  4. Enter a description of your issue.
  5. Attach any screenshots or supporting files if applicable.
  6. Submit your request.

You will receive confirmation once your ticket has been created, and you can track updates directly within the portal.

Email Support Option

IT support requests can still be submitted by email:

📧 [email protected]

Placing Orders

  1. Select Place New Order.
  2. Select the product or service and quantity you would like to purchase.
  3. Click Add to basket.
  4. Add any notes if necessary.
  5. Click Continue to checkout.
  6. Select the billing entity for this order. You can use the one there, or click ” Add new under where the existing ones are presented.
  7. Select your payment option and click Place order & pay

 

Our team is here to help.

📧 Email: [email protected]

📞 Phone: 289-327-0623 option 4

🌐 Portal: https://shop.armadait.ca

Helpful Information

Has any of my information changed?

Your account information, products, services, and subscriptions have been migrated to the new Client Portal. While most information has been transferred, we are continuing to finalize some data migration activities and may make additional updates as needed.

What if some information is missing or incorrect when I access the portal?

As we continue migrating information, some information may still be updated or added and may not be available immediately when you first access the portal. If you notice any inaccuracies or missing information, please contact our team, and we will review your account and make any necessary corrections.

Will my services be interrupted?

No. The portal transition does not affect your existing services.

Dashboard – complete setup on hosting services

If your dashboard displays a “Complete Setup” notice for hosting services, please ignore it. This notice was generated as part of a process for labelling services with their domain names. Your hosting services are active; no action is required at this stage of the migration. We will continue to refine this process at a later stage.

What if I forget my password?

Click the Forgot Password link on the login page to reset your password.

Is the portal secure?

Yes. The portal uses secure authentication and encrypted connections to help protect your account information and data.

Multiple Client Portal Accounts

Some organizations have more than one portal account. In these cases, the primary contact may be set up as a Parent account and other contacts, such as billing contacts, as Child accounts. This links the accounts together for easier management while allowing each user to maintain their own login and access. For the smoothest billing experience, we recommend placing orders through the billing contact’s account or sharing invoices with them after an order is submitted.

Support Ticket Requests

Beginning after the portal launch, the Armada IT Client Portal will be the preferred method for submitting and tracking IT support requests. We encourage all users to log in, familiarize themselves with the portal, and begin using it for their future support needs.

Using the portal allows you to:

  • Submit support requests 24/7
  • Track ticket status in real time
  • Communicate directly with our support team
  • Access ticket history and previous requests
  • Receive updates and responses in one centralized location

This provides greater visibility into your support requests and helps us deliver a more efficient support experience.